General Information

Req #
Career area:
Bratislavský kraj
Tuesday, November 16, 2021
Working time:

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

Your Responsibilities will be to: 

  • Owning the E2E process and driving the enablement of the process in each region and market
  • Makes sure the process is in alignment with the project strategy and fulfills all the requirements
  • Engaging in cross Region and Geo communication and cooperation and will act as Geo focal point
  • Be responsible for collaborating with the CEC vendors, Geo, and WW CEC team and enable all special onboarding requirements, customization, and unique services to our customers
  • Driving the KPIs targets and owning all the necessary actions to achieve the best possible results and targets
  • Acting as the SPOC, including escalation management, technical issues handling, and account management
  • Performing regular BMS reviews with the global and regional teams
  • Validating of the invoice, AHT, and incentive program payout
  • Working with analytics, QA, and training team to perform quality improvement management (call listening, proper process follow up, spot checks, etc.)
  • Owning the Lenovo reporting requirements and data analysis

Experience Required:

  • 5+ years of experience within a contact center environment, with a strong understanding of standard practices and systems
  • Ability to establish ways to measure and track metrics related to the adoption of the service, and to make improvements to the approach based on those measurements
  • Experience working with global teams, across cultural and time differences
  • Familiarity with renewals products, services, and sales strategies
  • Proven experience with consumer electronics sales and/or marketing. Knowledge of Services sales is a plus

You will be reporting to Director for WW Services Operations

What Lenovo can offer you:

  • Opportunities for career development & growth
  • Opportunity to have an impact and bring own added value
  • Access to various training
  • Performance-based rewards

Base gross monthly salary starts from 2,250 EUR depending on experience. Variable part (bonus) is 12% of your annual earnings

An insight into the Lenovo culture! We are looking forward to talking to you! Youtube Video