General Information

Req #
Career area:
Bratislavský kraj
Thursday, July 7, 2022
Working time:
Additional Locations: 

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

As the Services Customer Engagement Center- EMEA APOS Vendor Manager, you will be owning the E2E process and driving the enablement of the process in each region and market. You will be making sure the process is in alignment with the project strategy and fulfills all the requirements.

Your other responsibilities include: 

  • Engaging in cross Region and Geo communication and cooperation and will act as Geo focal point
  • Be responsible for collaborating with the CEC vendors, Geo, and WW CEC team and enable all special onboarding requirements, customization, and unique services to our customers
  • Driving the KPIs targets and owning all the necessary actions to achieve the best possible results and targets
  • Acting as the SPOC, including escalation management, technical issues handling, and account management
  • Performing regular BMS reviews with the global and regional teams
  • Validating of the invoice, AHT, and incentive program payout
  • Working with analytics, QA, and training team to perform quality improvement management (call listening, proper process follow up, spot checks, etc.)
  • Owning the Lenovo reporting requirements and data analysis

Experience Required:

  • 5+ years of experience within a contact center environment, with a strong understanding of standard practices and systems (as call center agent, inside sales, or sales support)
  • Ability to establish ways to measure and track metrics related to the adoption of the service, and to make improvements to the approach based on those measurements
  • Experience working with global teams, across cultural and time differences
  • Familiarity with renewals products, services, and sales strategies
  • Proven experience with consumer electronics sales and/or marketing. Knowledge of Services sales is a plus

You will be reporting to Director for WW Services Operations

Base gross monthly salary starts from 2250 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also variable part (a bonus) in value of 12% of your annual earnings.

What Lenovo can offer you:

  • Opportunities for career development & growth
  • Opportunity to have an impact and bring own added value
  • Access to various training
  • Performance-based rewards

An insight into the Lenovo culture! We are looking forward to talking to you! Youtube Video

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.