General Information

Req #
WD00053322
Career area:
Services
Country/Region:
Argentina
State:
Capital Federal
City:
CABA
Date:
Thursday, June 1, 2023
Working time:
Full-time
Additional Locations
* Argentina - Capital Federal - CABA

Why Work at Lenovo

 We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services. 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub

Description and Requirements

Lenovo’s Service Management Support Center (SMSC) is currently looking for a Warranty Claims Specialist to provide administrative support to our North America Authorized Warranty Service Providers (AWSP).

We provide administrative support to resellers and warranty self-maintainers who have enrolled in the Authorized Warranty Service Providers program. The position’s responsibilities include educating servicers on terms and conditions of the program, guiding them through the usage of our portal, creating/resetting credentials to access our portal, investigating warranty orders statuses and shipments, among other activities.

Warranty Claims Specialists provide support via phone and email, though most support is provided via email.

- Proficient in spoken and written English

- Advanced Microsoft excel skills (preferred)

- Self-sufficiency

- Analytic skills

- Experience in Customer Support

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Additional Locations
* Argentina - Capital Federal - CABA
* Argentina
* Argentina - Capital Federal
* Argentina - Capital Federal - CABA