Lenovo

POSITION DESCRIPTION

Lenovo’s Service Management Support Center (SMSC) is currently looking for a Warranty Claims Specialist to provide administrative support to our North America Authorized Warranty Service Providers (AWSP).

We provide administrative support to resellers and warranty self-maintainers who have enrolled in the Authorized Warranty Service Providers program.

The Claim Specialist is expected to problem solve and self-start while managing a variety of requests and tasks. The ideal candidate will be detail oriented with strong communication skills, able to work independently and driven for results.

Due to cooperation with various cultures, we are looking for an open-minded, proactive person who is willing to take ownership and contribute to profit of the company.

The position’s responsibilities include educating servicers on terms and conditions of the program, analyzing Work Orders and Claims, guiding them through the usage of our portal, investigating warranty orders statuses and shipments, among other activities.

Warranty Claims Specialists provide support via email and phone, though most support is provided via email.

POSITION REQUIREMENTS

- Bachelors Degree (in process/finalized) or equivalent.

- 2+ years of experience in similar companies/position is preferred.

- Experience in Customer Support / Customer Service

- Advanced English level, written and oral (Mandatory).

- Intermediate to advanced Microsoft Excel and PowerPoint skills.

- Positive attitude and ability to collaborate in an energetic environment building strong relationships.

- Strong organizational, planning and problem-solving skills

- Self-driven, proactive working and goal oriented

- Ability to stay organized and work independently to research for solutions.

WORKDAY

9 to 18hs, Monday to Friday