General Information

Req #
Career area:
Capital Federal
Tuesday, July 13, 2021
Working time:

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re in 180 markets, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

We are looking for a Warranty Finance support in Centralized Billing validation team responsible for Billing process and daily support to service providers on payments and billing related queries.

Duties & Responsibilities

• Ensures on time communication and quality support to service partners regarding payment and Pay for performance reports, payment amounts and reimbursement plan

• Manages billing process to service partners including part pricing check, CMR process and credit process support

• Validates claim statuses and claim tiers in the system to ensures smooth payments and correct claim amounts

• Maintains Finance data and reimbursement accounts

• Updates Finance & Billing process documentation

Key stekeholders and interactions

· NA Field Service Team

· NA Services Operations

· Service Management Support centre

· Centralized billing team



· Communication skills - ability to cooperate with different functions on solving an issue

· Presentation skills - ability to present on the calls in front of Field Service team

· IT skills (MS Office)

· Business level English skills both written and verbal


· 1-2 years of experience in customer support area

· Knowledge of Services Operations is an advantage


· Organized person with attention to detail, keeping deadlines

· Must be able to work independently without close supervision

· Proactive team player with positive approach

· Be able to work under pressure
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.