General Information

Req #
WD00025390
Country/Region:
United States of America
State:
North Carolina
City:
Morrisville
Date:
Monday, May 16, 2022
Working time:
Full-time
Additional Locations: 
* Morrisville - North Carolina - United States of America

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

We are currently seeking a Web Product Manager to join our Global eCommerce Team in delivering outstanding eCommerce solutions to consumers. This person will be responsible for owning our online Services vertical to improve the online customer experience for Lenovo.com and Support.lenovo.com. The Web Product Manager will work with Lenovo business teams, BT/IT, 3rd party vendors, and other stakeholders to define, blueprint, test and implement new capabilities on the Lenovo eCommerce platform globally. 

Job Responsibilities

  • Explore new eCommerce capabilities based on industry trends and business needs
  • Manage end-to-end requirement definition for our customers to provide point-of-sale and after point-of-sale upsell of Lenovo’s service offerings, including warranties, service agreements, and parts sales, using Agile methodologies.
  • Work closely with business stakeholders to quantify business impact and business case for new capabilities
  • Coordinate with 3rd party providers, Lenovo BT/IT, and other supporting teams to understand process impacts and estimate costs.
  • Lead blueprinting exercises E2E with key stakeholders to ensure all integration, resources, and process dependencies are addressed prior to development.
  • Document process flows, integration mappings and changes to support procedures.
  • Engage UX on Concept Work, Wireframes, Comps, and Prototypes.
  • Lead cadence calls with stakeholders as well as executives, to ensure that deliverables are on schedule and open issues are being addressed.
  • Define E2E test cases for new requirements across 3rd party and other dependent Lenovo teams.
  • Establish business and web success metrics with the analytics team; monitor results.
  • Work with stakeholders to ensure new processes and procedures are clearly documented
  • Ensure users are trained on new functions and how to manage enablement and issues.
  • Report to executives on progress toward KPIs, trends, and projects.

Qualifications
Required 

  • Bachelor’s degree required 
  • 5+ years of experience in a product management environment in eCommerce
  • Experience in constructing complex solutions and documenting requirements
  • Experience communicating/advocating for projects with executives
  • Experience working in a collaborative and energetic team environment
  • Excellent problem solving and decision-making skills; deal with ambiguity in a fast-paced e-business environment
  • Self-directed and proactive
  • Ability to work cross-functionally in order to achieve desired results, on time
  • Able to work across various time zones; off-hours and long hours as needed
  • A clear sense of accountability & ownership
  • Effectively builds & delivers presentations to all levels of management
  • Knowledge of JIRA, Adobe Analytics

Preferred 

  • Experience with a focus on Services product upsell
  • Experience with Agile, Scrum or other product methodologies
#LI-CW2 #LI-Remote 
While we are considering remote employees, only candidates in the Eastern or Central Time Zones will be considered. 
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

Lenovo adopted a COVID-19 Vaccination Policy for US-based employees. As a condition of employment, employees must adhere to Lenovo’s US Vaccination Policy and be fully vaccinated against COVID-19, subject to any applicable accommodations. To be fully vaccinated means individuals must receive the full series of a vaccine either approved by the FDA or WHO and listed by the CDC (e.g. two dose of the Moderna, AstraZeneca or Pfizer-BioNTech vaccines; or one dose of the Johnson & Johnson vaccine). This applies to all US-based employees, contractors and interns, regardless of work location. As a condition of employment, you must provide proof that you are fully vaccinated or follow Lenovo’s accommodation process.

* Morrisville - North Carolina - United States of America