Lenovo

Job Responsibilities

• Manage end-to-end requirement definition for our Consumer and SMB customers, and internal CCCOE stakeholders, to provide cross-functional web solutions using Agile methodologies.
• Become an expert in Lenovo’s eCommerce Sales processes and best practices in the context of business priorities and go-to-market strategies.
• Own the Sales experience for consumer & SMB Sales contact center Sales tools, i.e., Customer Relationship Management (CRM) & Customer Data Platform (CDP).
• Focus on enriching Lenovo’s consumer & SMB Sales tools to compliment new, and existing, processes to drive sales productivity.
• Identify process pain points and areas of opportunity in the customer journey to improve sales productivity and efficiency.
• Partner with leaders in the eCommerce organization to prioritize projects impacting both the consumer & SMB sales organization.
• Own the Sales experience in the CRM & Customer Data Platform (CDP) platforms for consumer & SMB Sales.
• Support SMB Lead Management processes, tools, and data; supporting a worldwide BMS and pipeline process.
• Assist building out and supporting the account & contact data strategy for SMB Sales, including Value Added Resellers (VARs).
• Perform ad-hoc analyses across multiple data sets and tools, e.g., customer segmentation, sales participation, propensity to buy, white space, etc.
• Coordinate with 3rd-party providers, Lenovo DT/IT, and other supporting teams to understand process impacts and estimate costs.
• Lead E2E blueprinting exercises with key stakeholders and functional digital product managers to ensure all integration, resources, and process dependencies are addressed prior to development.
• Document process flows, integration mappings and changes to Telesales and support procedures.
• Engage UX on research, concept work, wireframes, comps, and prototypes.
• Lead cadence calls with stakeholders and executives to communicate status, ensure that deliverables are on schedule, and open issues are being properly addressed.
• Define E2E UAT test cases for new requirements across 3rd-party and other dependent Lenovo teams.
• Establish business and web success metrics with our analytics team and monitor ROI.
• Work with stakeholders to ensure new processes and procedures are clearly documented.
• Ensure users are trained in new functions and how to manage enablement and issues.
• Report to executives on progress toward KPIs, trends, and projects.

Required Qualifications

• Bachelor’s degree or higher required
• At least 5 years of professional experience, ideally in eCommerce sales enablement, contact centers, or product owner capacity supporting a global sales organization
• Experience in constructing complex solutions and documenting requirements
• Experience communicating/advocating for projects with executives
• Experience working in a collaborative and energetic team environment
• Excellent problem solving and decision-making skills; deal with ambiguity in a fast-paced e-business environment
• Self-directed and proactive
• Ability to work cross-functionally in order to achieve desired results, on time
• Able to work across various time zones; off-hours and long hours as needed
• A clear sense of accountability & ownership
• Effectively builds & delivers presentations to all levels of management
• Knowledge of JIRA, Adobe Analytics

Preferred

• Exposure to enterprise level Sales tools, e.g., Microsoft Dynamics or other CRM systems (Salesforce.com, Zoho, HubSpot, etc.), Outreach, ZoomInfo, Sales Navigator, etc. a plus
• Experience with Agile, Scrum or other product methodologies