Lenovo

Are you naturally organized and have an ability to effectively manage complex and dynamic environments. Our EMEA eCommerce team is looking for a CX & Ops Lead to help in the day to day management of a dynamic ecommerce business across the EMEA Geo. This role is based in Bratislava and offers a flexible working environment, you will have an ability to work independently and be an integral part of the evolving eCommerce team in Lenovo globally. 

You'll be responsible for:

• Leading the day-to-day priorities of the CX team
• Helping lead the day-to-day management of the CX & Ops team.
• Helping the team analyse customer experience satisfaction feedback to identify and prioritise customer pain points and develop plans to address root cause issues.
• Manage CX improvement projects and priorities.
• Work with extended and vendor teams to implement short, medium, and long-term customer experience improvements.
• Assist in driving operational efficiency with continuous process review and improvements.
• Lead the team to deliver a best in class customer experience for EMEA eCommerce pre and post-purchase
• CX champion and evangelist within eCom team and with wider stakeholders promoting the importance of CX, sharing results and best practice on a regular basis to ensure whole team have CX front of mind

You'll bring:

• Minimum 5-7 years business experience in an e-commerce environment essential, preferably in technology or consumer electronics

• English spoken & written
• Passionate about CX; experience in customer experience / customer satisfaction required.
• You think analytically and systematically, ability to analyse data problems through multiple systems.
• Detail-oriented with good project management, organizational, and analytical skills vital.
• Ability to balance and prioritise multiple projects and initiatives.
• A good understanding of web systems is advantageous.
• You will have excellent PC and Microsoft Office skills