General Information

Req #
Career area:
United Kingdom
Wednesday, March 20, 2024
Working time:
Additional Locations
* United Kingdom - Hampshire - Farnborough

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This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit, and read about the latest news via our StoryHub

Description and Requirements

The Online Business Manager role is at the heart of the eComm organisation in EMEA – the “hub” at the center of the eCommerce wheel for the region. You will be working autonomously, in a fast-paced environment, responsible for driving the eCommerce sales in the UK and Ireland. You will focus on delivering the top-line (revenue and margin) financial targets of your market and ensure delivery of the appropriate go-to-market models. You will develop a comprehensive online eCommerce market and trading strategy, while overseeing the execution of online activities. This includes striving for an optimal customer experiences, well thought through campaigns and development of compelling offers. You will be collaborating closely with the local eCommerce 4P resources, as well as the local market 4P teams, and with eComm, regional and local marketing teams, operations teams including the production team in India, our chat and telesales organisation in Barcelona, and multiple other global support teams to make this happen and meet your market specific strategic goals.

The OSM should consider themselves a GM for eCommerce in that market – acting as evangelist for all things eCommerce, winning the hearts and minds of all the local stakeholders, and acting as the orchestrator of all functional support required to deliver the plan.

The OSM must have a deep understanding of the site and the levers to drive sales and user experience / CSAT performance. Subsequently, there must be very strong emphasis on analytics including revenue & margin performance data, page & path / Adobe data, as well as demand gen visit data. The OSM will use their knowledge of what is working and not working, what the ‘happy paths’ are, and where the path is failing to drive better decision making and execution on e.g. 4P and digital marketing activity.

This role is for an entrepreneurial leader, able to lead a fast-growing ecommerce business in one of our largest and most established markets globally. The role will be part of the eCommerce Leadership Team in EMEA and will have close sponsorship relationship with the Lenovo UKI GM locally.