General Information

Req #
WD00019928
Country/Region:
United States of America
State:
North Carolina
City:
Morrisville
Date:
Thursday, January 6, 2022
Working time:
Full-time
Additional Locations: 
* Morrisville - North Carolina - United States of America

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

We are looking for a smart, passionate UX Researcher to conduct usability projects that span a wide range of issues, segments, and website UIs. You’ll work closely with executives, project managers, designers, developers, and business stakeholders to optimize Lenovo’s websites for a wide range of site visitors, from consumers to IT decision-makers. Responsibilities include all aspects of UX research from test design and implementation, to results analysis and reporting. You’ll also educate execs and product teams on customer needs and behaviors, inspire co-workers and teams with your excitement and drive for UI that works, and through your passion, share the delight that comes from being truly customer-centric.

Primary Responsibilities:

  • Lead and conduct UX research across a wide range of website UIs, customer types, and product information
  • Provide efficient, timely execution of research projects, using a wide range of tools and methods
  • Perform competitive analysis, benchmarking, contextual inquiry and other advanced types of usability tests
  • Contribute UI ideas that simplify and enhance the online experience
  • Share and evangelize study results within the eComm division and other web-focused teams
  • Collaborate on training UX team members in UX research tools and techniques
  • Work on UX research roadmaps that define core research needs and describe the range of studies needed by the websites and product teams

Qualifications

  • Deep toolkit of and hands-on experience with UX research methods; drive and passion for expanding and growing UX research skills
  • Demonstrated expertise in experimental design and statistics; equally comfortable with qualitative and quantitative research and data
  • Experienced in triangulating multiple research and data collection methods to create comprehensive eComm UX results
  • Ability to take observational data and use it craft deep insights into UI and behavior
  • Training and hands-on practice in using and applying principles of graphic, web, and UI design
  • Proficient with Office365, JIRA, Sharepoint
  • Experience with usability testing platforms such as usertesting.com, dscout, Groupsolver, survey platforms, session-recording tools, and site intercepts
  • Excel at communicating with product teams and engaging them in UX research
  • Organizational skills to manage multiple projects with different deadlines and prioritize tasks independently
  • Adaptability to shifting priorities, demands and timelines
  • Possess a positive attitude and ability to work in a collaborative and energetic team environment
  • Pro-active in continuing to learn and increase UX research/UI design skills and knowledge
  • Patience for wading through data
  • Deeply curious, empathetic and passionate about figuring out why people do what they do

Education/Experience

  • Masters-level graduate work in a Social Science, Information Science, and/or User Experience with at least 2-3 years of industry experience conducting UX research projects, preferably in eCommerce, and collaborating with project managers and UX designers on a daily basis
    OR
  • BA/BS in a Social Science, Information Science, and/or User Experience with minimum 4 years industry experience conducting UX research projects, preferably in eCommerce, and collaborating with project managers and UX designers on a daily basis
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

Lenovo adopted a COVID-19 Vaccination Policy for US-based employees. As a condition of employment, employees must adhere to Lenovo’s US Vaccination Policy and be fully vaccinated against COVID-19 by January 18, 2022, subject to any applicable accommodations. To be fully vaccinated by January 18, means individuals must receive the full series of a vaccine either approved by the FDA or WHO and listed by the CDC (e.g. two dose of the Moderna, AstraZeneca or Pfizer-BioNTech vaccines; or one dose of the Johnson & Johnson vaccine). This applies to all US-based employees, contractors and interns, regardless of work location. As a condition of employment, you must provide proof that you are fully vaccinated or follow Lenovo’s accommodation process.

* Morrisville - North Carolina - United States of America