General Information

Req #
WD00084469
Career area:
Cloud Computing
Country/Region:
China
State:
Guangdong
City:
深圳（Shenzhen）
Date:
Tuesday, July 1, 2025
Working time:
Full-time
Additional Locations: 
* China - Guangdong - 深圳（Shenzhen）

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Job Responsibilities：
  • Customer Satisfaction Enhancement & Retention: Lead initiatives to elevate satisfaction metrics, implement feedback-driven improvements, and ensure service excellence.
  • End-to-End Project Management & Optimization: Oversee full lifecycle of eSupport projects, optimize customer journey, and drive efficiency gains.
  • AI Project Implementation & Innovation: Adopt AI technologies into service business, pilot innovative solutions, and measure impact on efficiency and customer experience.
  • Customer Feedback Optimization & Implementation: Develop and operationalize AI feedback framework, translating insights into actionable strategies.
  • Cross-Functional Collaboration & Project Execution: Coordinate with diverse teams to align objectives, allocate resources, and deliver strategic initiatives.
  • Industry Trend Analysis & Competitive Intelligence: Monitor market dynamics and competitor strategies to inform service innovation and maintain competitive edge.
Job Requirements：

1.     Fluent in both oral and written English.

2.     More than 3-years’ experience in oversea projects.

3.     Better to have experience in service projects, upsell projects or in-device APP development.

4.     Bachelor degree or above.

5.     Rich experience in multinational company is preferred.


Additional Locations: 
* China - Guangdong - 深圳（Shenzhen）
* China
* China - Guangdong
* China - Guangdong - 深圳（Shenzhen）
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