Lenovo

Job Summary: Service Cost Manager

The Service Cost Manager will be responsible for estimating service costs for new products at various stages of development and identifying cost improvement opportunities. This role involves close collaboration with cross-functional teams to analyze cost elements, provide detailed service cost estimates for special bids, and support internal cost-saving initiatives. The Service Cost Manager will also ensure the alignment of service costs with product designs to achieve optimal efficiency and cost containment.

Responsibilities:

• Estimate service cost for new products at different development stages based on inputs from cross function teams like Dev (product BOM), finance (product cost), etc.
• Identify service cost improvement opportunities for new products by analyzing changes of different cost elements between the NPI product and its predecessor and feedback to service readiness rep in ODT to influence the new product design to achieve a containable E/C eventually. 
• Provide service cost estimation for special bids. Analyze bid’s product, service level, geo specific support resources, etc. then compose a service cost as a part of the whole bid cost.
• Support service cost sizing on internal cost savings opportunities.

Requirements: 

• Financial background.
• Experience in IT hardware and customer services.
• Advanced English level.
• Intermediate Excel level. 
• Willingness to take worldwide calls at night (1-2 times per week).