Lenovo

Are you passionate about solving technical problems and sharing your IT knowledge with others? Do you love being the contact person for IT questions among friends and family? Would you like to support people with varying IT knowledge and explain complex technical issues in a simple way?

Then you are exactly the person we are looking for!

We are looking for a technically skilled and compassionate team member to help our customers overcome their technical challenges. In this position, you will be part of our dedicated Lenovo Premier Support team, supporting customers with their technical challenges with your wide range of IT knowledge.

Your tasks:

• Responding to technical inquiries via phone, email and chat
• Assisting customers with troubleshooting and problem resolution
• Explaining of technical issues in a comprehensible and simple manner
• Ensuring an outstanding customer experience through empathetic and professional service
• Documenting of customer inquiries and solutions in the ticketing system

Your profile:

• Advanced knowledge of IT and technical understanding
• Customer service or technical support experience is a plus
• Ability to simplify technical concepts
• Positive attitude, empathy and patience when dealing with customers
• Problem-solving skills
• Ability to work in a team and willingness to work together in a dynamic environment
• Flexibility and the ability to quickly adapt to new situations
• Experience with the Microsoft M365 / O365 product range, especially with Microsoft Dynamics
• Excellent communication skills in German (C1 – C2) and in English (B1-B2)

What Lenovo can offer You:

• Employee Share Purchase Plan  
• Employee Assistance Program, e.g., for health, legal & financial consultancy  
• Pension Plan  
• Meal Allowance / Lunch Vouchers 
• Internal E-learning Development Platform Available for Employees  
• Specialized Development Trainings (based on nomination process) 
• Employees Groups (LGBT+, WILL, etc.) 
• Opportunity to Join/Create Employees Groups (inclusivity, well-being, sports, volunteering, charity, etc.) 
• Job Rad (Bike Leasing) 

Want to know more ?

Check out this video or our Kununu profile!

At Lenovo we are proud to be an equal opportunity company. This vacancy certainly applies for people with disabilities, too.