Lenovo

This is an excellent opportunity for fresh graduates looking to start their career in IT support. Do you enjoy being the go-to person for IT questions among your friends and family? Are you excited about helping people with varying levels of IT knowledge and explaining complex technical issues in a simple way? If so, we want you on our team! 

We are seeking a technically orientated enthusiast to join our Lenovo Premier Support team. As a member of our team, you will assist customers in overcoming their technical challenges with your wide range of IT knowledge. We offer a supportive and dynamic environment where you can develop your skills and grow professionally. 

Apply now and become part of our team in Lenovo Premier Support in Germany.

Location: Essen or Stuttgart, hybrid work model, combining both remote and in-office work

Your Responsibilities:

• Responding to technical inquiries via phone, email, and chat
• Assisting customers with basic troubleshooting and problem resolution
• Explaining technical issues in an easy-to-understand manner
• Ensuring an outstanding customer experience through professional service
• Documenting customer inquiries and solutions in our ticketing system

Your Profile:

• A strong interest in IT and a basic understanding of technical concepts
• Excellent communication skills with the ability to explain complex topics simply
• Ability to work well in a team and adapt to a dynamic environment
• Flexibility and quick adaptability to new situations
• Familiarity with Microsoft Office products is a plus
• Business fluent German and English on B2 level

What we offer:

• A friendly and supportive team that works together and supports each other
• Employee Share Purchase Plan  
• Employee Assistance Program, e.g., for health, legal & financial consultancy  
• Pension Plan, Meal Allowance / Lunch Vouchers 
• Internal E-learning Development Platform Available for Employees  
• Specialized Development Trainings (based on nomination process) 
• Initiatives that focus on environmental sustainability and social responsibility
• Opportunity to Join/Create Employees Groups (inclusivity, well-being, sports, volunteering, charity, etc.) 
• Job Rad (Bike Leasing)

Check out this video or our Kununu profile!