General Information

Req #
WD00074776
Career area:
Customer Experience
Country/Region:
India
State:
Karnataka
City:
BANGALORE
Date:
Tuesday, November 12, 2024
Working time:
Full-time
Additional Locations: 
* India - Karnātaka - Bangalore
* India - Karnātaka - BANGALORE

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Description:

The Windows Autopilot analyst is responsible for overall Autopilot operations to ensure data accuracy and service delivery of Lenovo Modern IT services for all customers.

Responsibilities:

Collect customer information and perform the onboarding process

Ensure all the registrations are applied correctly and in a timely manner

Execute quality checks

Troubleshoot errors by submitting Microsoft tickets or internal IT tickets

Identify potential gaps in the E2E process of the registrations

Join weekly calls with the ODT and proactively bring updates of issues/escalations

Required Skills/Knowledge:

  • Effective written and oral communication in English
  • Background of Microsoft Windows Autopilot (strongly preferred)
  • Goal-orientated individual with strong time and task management
  • Solution oriented skills
  • Strong customer focus and ability to manage significant customer expectations
  • Organized and methodical person with logical approach in addressing issues and strong analytical skills.
  • Strong teamwork ethic
  • Knowledge and consistent use of Microsoft Office

Additional Locations: 
* India - Karnātaka - Bangalore
* India - Karnātaka - BANGALORE
* India
* India - Karnātaka
* India - Karnātaka - Bangalore , * India - Karnātaka - BANGALORE

NOTICE FOR PUBLIC

At Lenovo, we follow strict policies and legal compliance for our recruitment process, which includes role alignment, employment terms discussion, final selection and offer approval, and recording transactions in our internal system. Interviews may be conducted via audio, video, or in-person depending on the role, and you will always meet with an official Lenovo representative.
 
Please beware of fraudulent recruiters posing as Lenovo representatives. They may request cash deposits or personal information. Always apply through official Lenovo channels and never share sensitive information. Lenovo does not solicit money or sensitive information from applicants and will not request payments for training or equipment.
 
Kindly verify job offers through the official Lenovo careers page or contact IndiaTA@lenovo.com. Stay informed and cautious to protect yourself from recruitment fraud. Report any suspicious activity to local authorities.
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