Lenovo

Responsibilities include:

- Assigned ownership for coordinating resources necessary to address critical situations

- Reviews problem and defines actions need to address customer issue

- Defines what data is required to support customer solutions

- Analyzes inventory and failure data to determine issue and customer exposure

- Engages appropriate internal resources needed to resolve customer issue

- Engages and presents issues to Executive management, as needed

-Must have strong organizational/soft skills with the ability to multi-task

-Ability to deliver negative outcomes to customers

-Ability to negotiate with customers and de-escalate negative situations

-Ability to handle case high volume

- Tracks solution to conclusion

Position Requirements:

- 3+Years’ experience working with customer issue resolution

-3+ Years' experience working with MSDynamics/Teams/Excel/Sharepoint

- Personal Computer technical knowledge a plus.

- Must be very organized, customer focused, and have a passion for customer satisfaction.

-  Excellent interpersonal and communication skills. Will work with internal and external groups

- Knowledge of Personal Computer industry

-Project management skills a plus

 -Engineering background a plus

- Sales skills a plus