Lenovo

In this role, you will manage relationship in between Lenovo and our Global account customers as a member of our Global team.

You will acts as the single point of contact for execution globally on your assigned accounts and you will play the critical role in our customer centric approach.

Responsibilities:

• Utilize all of the company’s resources to resolve customer operational issues and projects
• Develop action plan that will provide a satisfactory outcome for the customer
• Identify, analyze, and interpret trends/patterns in complex data sets
• Assist in the development of new processes and procedures that will enhance customer experience
• Provide cost effective solutions to customers' issues within the company guidelines that will satisfy the customer to Lenovo's high standards.
• Monthly catalog execution, reporting of fulfillment execution and critical issue management
• Preparing of QBR decks and active participation on face to face customer meetings
• Actively cooperate with Lenovo account teams like Global account manager, Inside Sales rep and all other various functions within Lenovo
• Locate and define new process improvement opportunities

You'll bring:

• Previous customer facing background with global/international customer
• Communication skills (presenting face to face & over the phone, taking requirements, data tracking, having discussions with people abroad)
• Organizational skills, including prioritization, time-management and multi-tasking
• Analytical skills with the ability to collect, organize and analyze significant amounts of information with attention to detail and accuracy
• Project management skills to develop action plan, define owners and time line and track progress through final resolution
• Flexibility - to manage time zone challenges of leading global teams.
• MS Office skills – Excel, PowerPoint
• English - proficient, other language is an advantage 

What we offer:

• The opportunity to manage directly the global customer relationship
• The opportunity to grow within a complex role with end-to-end responsibility
• We encourage you to bring your own ideas and solution
• Opportunities for career development & growth
• Performance-based rewards
• Flexible working environment (combination of working from home/office)
• 3 sick days per year
• Additional vacation days
• A broad selection of soft / hard skills trainings and individual mentoring 

Base gross monthly salary from 2450 EUR, depending on experience + variable part 12% of your annual earnings

We are looking forward to discussing this position with you soon!