Lenovo

Area of focus: Information Technology (eCommerce)

Description:

Seeking an experienced and detail-oriented Site Build Leader to join our team within the eCommerce division of Lenovo, with a focus on Large Enterprise Customers. In this role, you will be responsible for ensuring responsiveness to sales team and customer requests and maximize the utilization of the capabilities we offer.

Your primary responsibilities will be:

• Enhance customer satisfaction with short turnaround time for site set up and changes.
• Collaborate closely with team members to support the implementation of new capabilities.
• Conduct analyses related to site operations, providing insights and recommendations to optimize goal achievement.
• Manage timely resolution of customer issues and maintain high quality service levels.
• Serve as the main point of contact between the site build team and stakeholders, facilitating smooth communication and collaboration.
• Develop decision making procedures and resource allocation strategies for the site build team, ensuring optimal resource utilization and successful task outcomes.

• Develop and implement strategies to drive scalable site build capacity and meet the needs of customers.
• Analyze user behavior and trends to identify opportunities for optimizing web site productivity and enhancing the customer experience.

• Collaborate with cross-functional teams, including sales, marketing, and product development, to align efforts and achieve common goals centered around customer satisfaction.
• Leverage strong communication skills to effectively engage with customers, understand their pain points, and tailor solutions to their needs.
• Collaborate with the marketing team to create compelling content, campaigns, and promotions that support  customer needs.
• Monitor web site analytics, track key performance indicators (KPIs), and ensure sites are accurately tagged to support measurements.

Working conditions:

• Standard office and/or remote. 
• Non-standard office hours.  Must be able to work a flexible day/night/weekend schedule.
• Work effectively during hours conducive to teams located in China, US, Brazil, Argentina, and Eastern Europe.

Education & Experience:

• Bachelor's degree in marketing, business administration, or a related field (or equivalent work experience) with no less than 21 semester (32 term) credits in one or a combination.
• Proven experience in driving web site utilization, growth customer acquisition, and improving web site productivity.
• Experience with inside sales, including customer communication, relationship building, and leading conversations.
• Excellent communication skills, both written and verbal, with the ability to tailor messaging to different audiences.
• Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions to optimize customer engagement.
• Proficient in using web analytics tools and platforms to track user behavior and measure performance.
• Creative thinker with the ability to generate innovative ideas and solutions to enhance customer engagement.
• Strong project management skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
• Self-motivated and results-oriented, with a proactive and entrepreneurial mindset.
• Language: Must be proficient in English (Verbal / Written)

Additional Qualifications:

• Experience in managing a team responsible for maintaining web sites, ensuring consistent updates, and optimizing user experience.
• Strong leadership and team management skills, with the ability to motivate and guide team members towards achieving goals.
• Knowledge of web development and content management systems (CMS), enabling effective collaboration with technical teams.
• Ability to manage, provide constructive feedback, and mentor team members for professional growth.
• Proven ability to manage multiple web request simultaneously, prioritize tasks, and allocate resources effectively.

If you are passionate about driving customer engagement, exceeding targets, and optimizing web site productivity while understanding and responding to customer needs, we would love to hear from you. Join our team and play a key role in shaping our web site's success, fostering strong customer relationships, and delivering an exceptional customer experience.

To apply, please submit your resume, highlighting your relevant experience, and any other supporting materials that showcase your achievements in customer engagement and growth acquisition.

We are equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as veteran and basis of disability or any other federal, state, or local protect class.