General Information

Req #
WD00083350
Career area:
Project Management
Country/Region:
United States of America
State:
North Carolina
City:
Morrisville
Date:
Tuesday, June 17, 2025
Working time:
Full-time
Additional Locations: 
* United States of America - North Carolina - Morrisville

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

We're looking for an AI Product Manager to lead our Customer Service AI projects. The right person should have a solid technical background, especially in setting up LLM AI solutions for enterprises. They also need strong leadership to work with different teams, connect with top executives, and handle external IT partners. Good communication skills for global work and the ability to thrive in a multi-time zone environment are a must.

Responsibilities:
  • Product Design: Define AI Product including: functional requirements, user experience, and technical specifications, ensure innovation and final business value / KPI achieved.
  • Project Management: Lead cross-functional teams like tech, biz ops, design to drive AI project forward, ensure high-quality on-time on-budget project delivery.
  • AI Tech know-how: Familiar with the latest AI tech stack / progress, effectively define the high-level Technical Architecture design, capable to hands-on on low/no-code platform to PoC the concept, proven track on tech solution Eval. to provide clear Pros/Cons analysis for decision making.
  • Communication & Coordination: Communicate effectively with colleagues across different departments and levels in a global multi-time zone setting, ensuring all stakeholders have a clear understanding of project goals, progress, and outcomes.
  • Market Analysis: Stay informed about market trends and customer needs, gather feedback, and continuously optimize the product to enhance user experience.
  • Data-Driven Decision Making: Make decisions for product iteration and improvement based on data analysis to increase market adaptability and competitiveness.

Basic Qualifications:
  • Educational Background: Bachelor’s or higher degree in Computer Science, Artificial Intelligence, Software Engineering, or related fields.
  • 5+ years of work experience in AI product management, or a track record of successfully launching AI products.
  • In-depth knowledge of machine learning, natural language processing, and other AI technologies, familiar with the development process of AI products.
  • Proficient in agile development methodologies

Preferred Qualifications:
  • PMP Certification or related
  • Excellent verbal and written communication skills, capable of expressing ideas clearly in a multicultural environment.
  • Strong team collaboration spirit, able to motivate team members to achieve common goals.
  • Ability to remain calm under pressure, quickly find solutions to challenges, and demonstrate strong resilience.
This position will be based at our North America Headquarters in Raleigh, NC.  Candidates that are already local to Raleigh, NC are preferred. 

Lenovo’s great benefits can be found at www.lenovobenefits.com.

#LI-CH1
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations: 
* United States of America - North Carolina - Morrisville
* United States of America
* United States of America - North Carolina
* United States of America - North Carolina - Morrisville
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