General Information

Req #
WD00077768
Career area:
Services
Country/Region:
Czechia
State:
Praha
City:
Prague 7
Date:
Monday, February 3, 2025
Working time:
Full-time
Additional Locations: 
* Czechia

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements


Your next career move starts here - Join our amazing team! We are currently hiring for EMEA Deport Service Support Manager. 


What You will do:

  • Act as the primary point of contact for the repair service vendor in the EMEA region.
  • Monitor vendor performance against SLAs, KPIs, and contractual obligations.
  • Manage the repair and service process for notebooks, tablets, and PCs, ensuring timely and cost-effective repairs.
  • Track and analyze repair turnaround times, quality of repairs, and customer satisfaction metrics.
  • Ensure that service delivery meets or exceeds customer expectations. 
  • Address escalations related to depot repair services and implement corrective actions.
  • Develop and execute strategies to optimize repair processes and reduce costs while maintaining quality.
  • Provide insights and recommendations to senior management based on data analysis and market trends.


What We expect from You: 

  • Bachelor’s degree in Business, Engineering, Supply Chain, or a related field (preferred).
  • Minimum 5 years of experience in service operations, vendor management, or repair operations, preferably in the computing industry (notebooks, tablets, and PCs). Knowledge of depot repair processes, refurbishment, and spare parts management.
  • Understanding of key performance indicators (KPIs) for repair operations (e.g., turnaround time, first-pass yield, cost-per-repair, and customer satisfaction).
  • Proven experience in managing third-party repair vendors, including contract negotiation and performance management.
  • Ability to build strong relationships with service partners and internal stakeholders (e.g., supply chain, customer service, and finance teams).
  • Strong project management skills, with the ability to manage multiple priorities in a fast-paced environment.
  • Willingness to travel within the EMEA region (as needed) to visit repair centers and vendor facilities.
  • Fluency in English (mandatory); additional European languages are a plus.


What We offer You: 

  • Meal Vouchers 
  • Medical Plan 
  • Pension Plan 
  • Employee Referral Bonus 
  • Internal E-learning Development Platform Available for Employees   
  • Additional Vacation Days 
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations: 
* Czechia
* Czechia
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