Lenovo

About Lenovo Services

Lenovo Services adopted a new way towards a smart transformation to become a solution-based company. Services offer a comprehensive portfolio of services that support the full lifecycle of the Lenovo products. At every stage from planning, deployment, support to asset disposal we offer the expertise and services to more accurately budget for the customer`s IT expenses, deliver better SLA and generate greater end user satisfaction.

Lenovo Upsell Services team is looking for a Presales Support Specialist ( Data Analyst)  to cover following responsibilities:

• Creating custom solution for new Warranty Services (creating custom Part numbers)
• Actively consulting and providing offers of Lenovo Services products to customers/partners (providing information of warranties - consulting what is the best choice)
• Providing custom solution for warranty services, preparing report by facilitating appropriate services and created offers to buyers regarding products. (Creating report from serial numbers/customer’s ID provided and offer possibilities for further upgrades including pricing)
• Tracking and categorizing customer communications & order life cycle (checking custom Part numbers and if they were sold)
• Proactively supporting customers by spotting trends and predicting customer needs
• Providing information about availability of services worldwide
• Cooperating with external/internal supplier to deliver best product to the customers
• Cooperating with other teams to provide info of new services, giving information/approval to registration team to process purchased warranties

Requirements:

• 3+ years of experience in sales/sales-like environment, ideally within an IT corporate
• Fluent English (written, verbal, interpersonal)
• Excellent communication & collaboration skills
• Highly organized and effective, able to demonstrate an ability to priorities workloads, and personal time management
• A good working knowledge of MS Office, especially MS Excel
• Team player attitude