General Information

Req #
WD00081036
Career area:
Services
Country/Region:
Slovakia
State:
Bratislavský kraj
City:
Bratislava
Date:
Tuesday, April 8, 2025
Working time:
Full-time
Additional Locations: 
* Bulgaria
* Croatia
* Slovakia

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements


In this role you will be responsible for the management of key onsite service vendors on EMEA level.

You will manage the vendor to ensure operational excellence in terms of performance, drive improvements with them and manage the regular BMS (monthly/quarterly reviews).

This role plays a critical part in providing Service Delivery guidance with business needs and direction to the local Service teams.

You will be responsible for supporting the EMEA Service Delivery Leadership team in terms of results and work across organizations to make things happen.


Key Responsibilities:

  • Manage key onsite service vendors to ensure strong performance and continuous improvement.

  • Lead monthly and quarterly Business Management System (BMS) reviews with vendors.

  • Provide service delivery guidance to the business and direction to local service teams.

  • Support the EMEA Service Delivery Leadership team in achieving strategic goals.

  • Ensure alignment with EMEA-wide standards and support harmonization initiatives.

  • Engage with Call Center (CEC) teams and actively participate in CEC reviews.

  • Lead local process improvement efforts and drive cost-saving initiatives.

  • Initiate and manage complex technical support projects and design service solutions.

  • Drive optimization of service delivery systems, processes, and policies.


Requirements:

  • Proven experience in vendor and service delivery management across EMEA or similar regions.

  • Strong project leadership and transition management capabilities.

  • Financial literacy, including understanding of cost structures and business impact.

  • Familiarity with Microsoft Dynamics (MSD) or similar enterprise platforms.

  • Experience leading long-term customer experience (Cx) improvement programs.

  • Excellent communication and stakeholder engagement skills, including at executive level.

  • Ability to work cross-functionally, think end-to-end, and lead by example.

  • Strong analytical and problem-solving skills, including root cause and trend analysis


Join us and be part of a dynamic, collaborative, and forward-thinking team where your expertise will help shape the future of service delivery across EMEA.


What we can offer You:

  • A multitude of professional and personal opportunities.

  • An open and stimulating environment within one of the most forward-thinking IT companies.

  • Flat structures and fast decision-making processes.

  • An international organization with a high focus on all types of Diversity in the team.

  • Meal Vouchers.

  • Employee Assistance Program, e.g., for health, legal & financial consultancy.

  • A broad selection of soft/hard skills trainings and individual mentoring.

  • Employee Referral Bonus and more.


Base gross monthly salary starts from 2.500 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also a variable part (a bonus) in value of 12% of your annual earnings.




We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations: 
* Bulgaria
* Croatia
* Slovakia
* Bulgaria, * Croatia, * Slovakia


AI PROCESSING NOTICE

We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.
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