Lenovo

As part of a team with regional scope (Americas Group) based in CABA (Lenovo Buenos Aires Service Center), you will perform a wide range of activities within HR Operations and focus on general customer service for employees and other HR Teams (Talent Acquisition, Compensation & Benefits, Payroll, Learning & Development, among others) about policies, procedures, and processes related.  

With a people-centric mindset, we aim to provide customer service that wow our people! Keeping this in mind, the role pursues the following main activities, including, but not limited to: 

• Query management/handling trough a matrix organization.

• Manage services in accordance with the agreed Standard Operating Procedures.

• Respond calls, chats, or email queries from the Lenovo business partners and/or employees using the case management tool. Must be able to meet required monthly metrics. 

• Ensure adherence to Service Level Agreement and Quality standards.

• Produce and maintain documentation for Standard Service Centre Work Instructions. 

• Collaborate with ideas to improve processes or performance.

• Perform special projects and related duties, as assigned.

Required Skills

• Advanced English level.

• Nice to have: minimum of 6 months of experience providing customer service support, ideally in a shared service center environment. 

• Ability to provide follow up and prioritization with empathetic and commitment.  

• Experience in previous HR areas and academic background related is preferred. 

• HR Information Systems experience, Workday preferred.

• Proficient in Microsoft Office tools: Excel, Word, PowerPoint, Outlook.

• Portuguese is an advantage.

• CABA - Capital Federal – Argentina