Lenovo

We are seeking an Inside Sales Support Representative to assist our Iberia sales team with daily operations and administrative tasks.

In this role, you will collaborate closely with Sales teams, internal stakeholders, external customers, and Lenovo Business Partners.

This role plays a key part in enhancing our Sellers' efficiency by relieving them of administrative and non-customer-facing tasks, allowing them to focus more on what truly matters.

Your main objective will be to improve customer satisfaction by reducing escalations and elevating the overall customer experience with Lenovo.

Key Responsibilities: 

• Daily coordination with assigned Sales Representatives, focusing on administrative support such as processing quote renewals, aligning quantities and prices, and managing approval workflows. 
• Contract management, including creation, validation, and maintenance. 
• Collaboration with functional teams (Pricing, Help Desk, Customer Fulfilment, Customer Order Resolution). 
• Creation and configuration of part numbers based on provided specifications. 
• Providing additional administrative support to improve sales productivity. 
• Managing escalations and prioritizing critical tasks with aligned teams. 

Organization:

You will be part of the Sales Support Organization and report to the Sales Support Manager. You will participate in weekly collaborative calls and meetings.

You'll bring: 

• Minimum 1 year of experience in a similar role, with a track record of success.
• Fluency in English and Spanish (or Portuguese) both spoken and written, is required.
• Catalan language skills are a valuable asset
• Strong in customer-facing interactions (phone and email). 
• Ability to work independently and results-driven approach.
• Proficiency in Microsoft Office (Advanced Level). 
• Experience with Sales processes and back-office administration is beneficial 

If your experience differs slightly from the listed requirements but you believe you are a great fit for this role, we encourage you to apply and share your story with us.