Lenovo

As an International Project Manager, you will be the central point of contact for our multinational accounts. You will partner closely with sales teams and cross-functional groups to drive operational excellence and ensure exceptional customer experience and satisfaction. This role requires a proactive, resilient individual who thrives in a fast-paced, global environment and is eager to contribute to a growing team with significant opportunities for career progression.

Key Responsibilities

• Global Client Operations: Act as the single point of contact for multinational clients, ensuring seamless operational execution and top-tier customer service across global markets.
• Sales Collaboration: Work closely with sales teams to understand customer needs and drive initiatives that support operational success.
• Action Log Management: Oversee and maintain comprehensive action logs, ensuring that key deliverables are tracked and met in a timely manner.
• Customer Communication: Lead and participate in customer calls and meetings, maintaining clear, proactive communication to address issues and reinforce relationships.
• Cross-Functional Coordination: Coordinate internal and external resources across multiple regions and functions to deliver consistent and effective project outcomes.
• Reporting & Analysis: Monitor serviceability statistics, invoice statuses, and other key performance indicators, and provide accurate, timely reports both internally and externally.
• Operational Excellence: Manage monthly catalogues and drive timely product transitions, ensuring operational processes meet rigorous quality standards.
• Proactive Problem Solving: Anticipate challenges, manage diverse time zones effectively, and maintain a persistent “never give up” attitude to overcome obstacles.

Qualifications & Requirements

• Language Proficiency: Must be fluent in French and English, with excellent verbal and written communication skills.
• Organizational Excellence: Demonstrates exceptional organizational skills and attention to detail, adept at managing multiple priorities simultaneously.
• Client-Facing Experience: Proven experience in client-facing roles, with a strong track record of managing relationships and delivering customer-centric solutions.
• Cross-Functional Collaboration: Ability to work effectively across diverse teams and regions, driving seamless operations and strategic initiatives.
• Sales & Global Operations Insight: Experience in dealing with sales functions and managing global operations, including flexibility to work across various time zones.
• Proactive & Resilient: A self-starter with a proactive mindset, unwavering perseverance, and a “not giving up” approach in challenging situations.
• Relationship Building: Strong interpersonal skills with a natural ability to build and nurture relationships both internally and with global clients.
• Lenovo Expertise: Solid knowledge of Lenovo products, services, and internal processes, ensuring alignment with company standards and customer expectations.

What Lenovo Offers

• Career Growth: A multitude of professional and personal opportunities along with significant chances for career progression. Internal candidates are highly encouraged.
• Innovative Environment: An open and stimulating environment within one of the most forward-thinking IT companies, promoting creative problem-solving.
• Efficient Structure: Flat structures and fast decision-making processes that empower you to make impactful contributions.
• Diversity & Inclusion: Join an international organization that places a high focus on diversity in the team, ensuring a dynamic and inclusive workplace.
• Work-Life Balance & Wellbeing: Enjoy 3 sick days per year, additional vacation days, and 100% sick leave compensation up to 2 months per year.
• Professional Development: Benefit from a broad selection of soft/hard skills training programs and individual mentoring designed to enhance your career.
• Financial Security: Receive an employer contribution to the Third Pillar Pension System.
• Comprehensive Insurance: Life & life events insurance fully covered by the company, providing peace of mind for you and your loved ones.