Lenovo

This is a technical role within the Lenovo’s Premier Technical Support team based in Rueil-Malmaison, France. In this role you will be delivering best in class support to Lenovo’s Premier Support customers in France. Over phone and email you will carry out remote troubleshooting and isolation to accurately diagnose reported issues within the client product portfolio (notebooks, desktops & tablets) maintaining high first time fix rates and dispatching parts engineers to site as needed to perform repairs. Supported by a team of Technical Account Managers you will oversee cases end-to-end with remarkable case management, follow-up and customer communication. 

You will report to our Technical Support Manager in France. 

Day-To-Day Tasks: 

* Assist customers and field engineers by diagnosing issues remotely through effective troubleshooting and isolation
* Identify the cause of hardware / software faults and provides a solution
* Resolve over phone or email or onsite via parts and engineering team dispatch
* Working with Technical Account Management team to monitor and tracks issues to provide speedy resolution
* Advise & educate customers through combination of experience & guideline documentation to provide a solution to their technical issues
* Provide input on recurring customer problems and shares that information with other technical team members when relevant
* Monitor own ‘open case’ workload and work toward to closure

Nice to have:

* 3+ years of experience in Client Technical Support roles. 
* Experience within IT Services and Working with Field Service Providers 
* Working Knowledge on Windows Operating Systems and MS Products 
* Technical Knowledge on client (Notebook, Desktop, & Tablets) 
* Business Fluent English and French 

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

What Lenovo can offer You: 

* An open and stimulating environment within one of the most forward-thinking IT companies  
* Opportunities for career development & growth  
* Access to trainings for personal development  
* An international team with a high focus on Gender Diversity  
* Attractive compensation package and Performance based rewards  

Does it sound interesting? Please check this article to see what our team says on Lenovo Premier Support team: https://bit.ly/3bcl2pu