General Information

Req #
WD00079803
Career area:
Services
Country/Region:
Malaysia
State:
Wilayah Persekutuan Kuala Lumpur
City:
Kuala Lumpur
Date:
Monday, March 31, 2025
Working time:
Full-time
Additional Locations: 
* Malaysia

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Role Overview: The Lead of South East Asia Offshore Delivery Centre is a key leadership role responsible for overseeing the operations, management, and strategic direction of the offshore IT work for Lenovo PCCW Solutions (LPS). Covering the South East Asia region, this role is critical in ensuring the delivery of high-quality, cost-effective IT services to our clients while maintaining the highest standards of security and compliance.


You Will:

Strategic Planning and Execution:

    • Develop and implement strategic plans for the offshore delivery centre in alignment with the company's overall IT and ODC strategy.
    • Continuously evaluate and improve service delivery models to enhance efficiency and effectiveness.

Operational Management:

    • Oversee day-to-day operations of the offshore delivery centre, ensuring all services meet or exceed client expectations.
    • Manage project timelines, budgets, and resources to achieve project goals.
    • Engage with senior leadership teams and stake holders across the company for support to meet goals and targets

Support Business Development:

    • Identify and pursue new business opportunities to expand the offshore delivery center's client base and service offerings.
    • Engage with potential customers to build solid business relationships and to support Go To Market (GTM) teams for necessary presales activities.
    • Develop strategic partnerships and alliances to enhance the delivery center's market presence and competitiveness.

Team Leadership and Development:

    • Lead a high-performing team of IT managers and professionals, including engineers, developers, and support staff.
    • Develop and implement training programs to enhance operational and technical skills and knowledge.

Client Relations and Satisfaction:

    • Maintain strong relationships with clients, understanding their needs and ensuring service delivery meets their expectations.
    • Act as the primary point of contact for client escalations and issue resolution.

Quality Assurance and Compliance:

    • Ensure all services comply with corporate and country standards and regulations, including data security and privacy laws.
    • Implement and maintain quality assurance processes to ensure service excellence.
    • Identify and assess potential risks to the offshore delivery centre's operations and develop strategies to mitigate these risks.
    • Develop and maintain disaster recovery and business continuity plans.

Financial Management:

    • Manage the financial performance of the offshore delivery centre, including budgeting, forecasting, and cost control.
    • Analyze financial data to identify opportunities for cost reduction and efficiency improvements.

Technology and Innovation:

    • Stay abreast of the latest technological advancements and industry trends to drive innovation within the delivery centre.
    • Evaluate and implement new technologies and tools to improve service delivery and operational efficiency.
You Bring:
  • Bachelor's degree in Computer Science, Information Technology, or a related field; Master's degree preferred.
  • Minimum of 12 years of experience in managed IT services, with a strong focus on infrastructure and cloud operation services.
  • At least 5 years in a leadership role, demonstrating the ability to manage and grow teams delivering managed IT services.
  • Proven track record of successfully managing medium to large IT operations or offshore teams, particularly in the context of IT infrastructure management.
  • Strong knowledge of IT infrastructure services, including but not limited to service desk, service management centre, cloud services, data centre and network operations.
  • Expertise in managed services, such as service delivery models, service level agreements (SLAs), and service management frameworks like ITIL or COBIT.
  • Solid experience in budgeting, financial analysis, and cost management within the context of IT services.
  • Excellent communication and interpersonal skills, with the ability to work effectively across different cultures and time zones, and to build strong client relationships.
  • Fluent in English and Malay, proficiency in Cantonese and Mandarin
#LPS

Additional Locations: 
* Malaysia
* Malaysia
Go back