General Information

Req #
WD00084939
Career area:
Services
Country/Region:
Canada
State:
Ontario
City:
Markham
Date:
Tuesday, July 1, 2025
Working time:
Full-time
Additional Locations: 
* Canada - Ontario - Markham

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Key Responsibilities:

  • Serve as the first point of contact for customer end users seeking IT assistance via phone, email, or service desk ticketing system.
  • Diagnose and resolve basic technical issues related to hardware, software, and network connectivity.
  • Provide support for password resets, user account management, and access issues.
  • Assist in installing, configuring, and maintaining desktops, laptops, and other peripheral devices.
  • Escalate unresolved issues to other support teams, following defined escalation protocols.
  • Log all support interactions and resolutions in the ticketing system, ensuring detailed and accurate documentation.
  • Maintain knowledge of allocated customer IT systems, policies, and procedures to offer efficient support.
  • Follow up with end users to ensure full resolution of issues and excellent customer service.
  • Assist in maintaining an inventory of hardware and software assets.
  • Participate in ongoing training and professional development to stay current with IT support best practices.

Required Skills & Qualifications:

  • High school diploma or equivalent (Associate degree in IT or related field preferred).
  • 0-1 year of experience in a helpdesk or IT support role.
  • Basic understanding of computer systems, mobile devices, printers, and networking.
  • Familiarity with Windows and/or Mac operating systems.
  • Proficiency in Microsoft Office Suite and common enterprise software.
  • Excellent communication and customer service skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
  • A proactive attitude with a willingness to learn and grow in the IT field.

Preferred Qualifications:

  • CompTIA A+ or similar IT certifications.
  • Experience with IT Service Management (ITSM) tools (e.g., ServiceNow, Jira Service Desk).
  • Familiarity with Active Directory and Office 365 administration.

Working Conditions:

  • This position may require occasional weekend or after-hours support
  • This is an office based role

Additional Locations: 
* Canada - Ontario - Markham
* Canada
* Canada - Ontario
* Canada - Ontario - Markham
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