General Information

Req #
WD00078565
Career area:
Information Technology
Country/Region:
Singapore
State:
Central Singapore
City:
SINGAPORE
Date:
Thursday, February 13, 2025
Working time:
Full-time
Additional Locations: 
* Singapore - Central Singapore - Singapore
* Singapore - Central Singapore - SINGAPORE

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Responsibilities:

Service Transformation and Governance:

  • Develop and implement an IT governance framework that encompasses policies, standards, procedures, and guidelines for Service Delivery.
  • Establish a Service governance committee to oversee Service Transformation initiatives, policies, and major changes.
  • Define and monitor key performance indicators (KPIs) and metrics to measure the effectiveness of the Service Transformation initiatives
  • Ensure compliance with relevant industry standards and regulations (e.g., ITIL, COBIT, ISO 20000).
  • Promote awareness and understanding of IT governance principles across the organization.
  • Lead Service Transformation initiatives using methodologies like Lean, Six Sigma, or ITIL best practices.
  • Design, document, and implement Service Management process that enhance service delivery and customer satisfaction.
  • Foster a culture of continuous improvement and innovation within the Service Delivery organization.
Leadership and Collaboration:
  • Lead and mentor a team of IT professionals responsible for service governance and process improvement.
  • Collaborate effectively with various stakeholders, including business leaders, IT teams, and vendors, to ensure alignment and support.
  • Communicate effectively with senior management, providing regular updates on IT governance and Service Transformation performance.
  • Stay abreast of industry trends and best practices in IT service management and governance.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum > 15 years of experience in IT service delivery management, with at least > 8 years in a leadership role (especially in the Service Transformation and Governance area).
  • Proven track record of developing and implementing IT governance frameworks and driving transformation initiatives.
  • Deep understanding of ITIL best practices and other relevant industry standards (e.g., COBIT, ISO 20000).
  • Experience in Public Sector including relevant service governance models and regulatory compliance is a plus
  • Strong analytical, problem-solving, and decision-making skills.
  • Excellent communication, interpersonal, and presentation skills.
  • Ability to lead and motivate teams, and to work effectively with diverse stakeholders.

Certifications:
  • ITIL 4 Managing Professional or ITIL v3 Expert certification is highly desirable.
  • COBIT 5 Foundation or higher certification is a plus.
  • Lean Six Sigma certification (Green Belt or Black Belt) is an advantage.
  • Certified Information Systems Security Professional (CISSP) or other relevant security certifications are beneficial.

Additional Skills:
  • Knowledge of project management methodologies (e.g., Agile, Waterfall).
  • Familiarity with IT risk management and compliance frameworks.
  • Understanding of cloud computing and emerging technologies.
#LPS

Additional Locations: 
* Singapore - Central Singapore - Singapore
* Singapore - Central Singapore - SINGAPORE
* Singapore
* Singapore - Central Singapore
* Singapore - Central Singapore - Singapore , * Singapore - Central Singapore - SINGAPORE
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