General Information

Req #
WD00076734
Career area:
Information Technology
Country/Region:
Singapore
State:
Central Singapore
City:
SINGAPORE
Date:
Friday, December 20, 2024
Working time:
Full-time
Additional Locations: 
* Singapore - Central Singapore - Singapore
* Singapore - Central Singapore - SINGAPORE

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

You Will:

·       Install, upgrade, support and troubleshoot Windows 7, Windows 8.1, Windows 10 and Microsoft Office

·       Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers

·       Provide user data and application recovery

·       Providing Remotely support.

·       Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software

·       Use tools and methodologies to load, copy and customize operating system configurations for deployment

·       Responsible for tracking hardware and software inventory

·       Familiarize end users on basic software, hardware and peripheral device operation

·       Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers

·       Works with vendor support contacts to resolve technical issues within the desktop environment

·       Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible and any other authorized desktop applications & Microsoft or related security patches/Policies

·       Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment

·       Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment

·       Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment

·       Customize desktop hardware to meet user specifications and site standards

·       Provide VIP support (When required)

·       Resolve and update incidents with in SLA and also update stakeholders for P1 cases

 
You Bring:

·       Min. O-levels or NITEC / Diploma / Degree in Computer Science, Information Technology, Infrastructure Support or related field.

·       All candidates with Desktop / IT Support experience (Minimum 6 months of working or internship exp.) or those with related knowledge are all welcome to apply! 

Additional Locations: 
* Singapore - Central Singapore - Singapore
* Singapore - Central Singapore - SINGAPORE
* Singapore
* Singapore - Central Singapore
* Singapore - Central Singapore - Singapore , * Singapore - Central Singapore - SINGAPORE
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