Lenovo

Essential Responsibilities

• Digital transformation analysist is working between business team and IT team, to make the solution that can support business and help IT to implement in the relative systems.
• Manage the Lenovo global post sales service entitlement processes.
• Responsible for Lenovo products (PC/Server/smart devices/mobile products) warranty / non-warranty install base solution in CRM systems, and support post sales service activities.
• Working as business partner to lead / support entitlement business requirement, analysis / clarify the requirement, design the business solution and pass to IT for realization.
• Driving / supporting Lenovo internal CRM system related projects, design the business process blue print / develop function spec / execute the system testing / post production support.
• Ability to work with multiple cross-functional teams to explore opportunities on systems / processes enhancement, hot issue solution, regulations change, product improvement, etc
• Handling system issues solution, giving the support with analysis skills to solve problems to close critical issues or customer complaint timely.

Qualifications/Requirements

• Bachelor degree in ERP/computer science or equivalent experience
• 5 years+ relative working experience
• Ownership and accountability sense to drive cross-functional team work and deliverables.
• Demonstrated problem-solving techniques in these areas: CRM system, install base system, Post sales process and post sales warranty solution.
• Strong written and oral communication skills in English and Chinese in both will be a big advantage.
• Ability to drive the communications and make alignments efficiently.
• Familiar with SAP CRM install base functionalities or equivalent background and experience.
• Have experience of digital transformation / business transformation / business analysis before.
• Working knowledge in the lifecycle management of service master data (including customer master data ,equipment master data, warranty master data…) will be a big advantage.
• Skillful on SAP CRM or Salesforce or other CRM business suite ,especially CRM master data related module , Experience in data processing is plus