General Information

Req #
WD00064553
Career area:
Services
Country/Region:
Slovakia
State:
Bratislavský kraj
City:
Bratislava
Date:
Friday, April 26, 2024
Working time:
Full-time
Additional Locations: 
* Slovakia

Why Work at Lenovo

 We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services. 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. 

Description and Requirements


This is a technical role within the Lenovo’s Premier Technical Support team based in Bratislava, Slovakia. In this role you will be delivering best in class support to Lenovo’s Premier Support customers in Hungary and overall CSEE region. Over phone and email you will perform remote troubleshooting and isolation to accurately diagnose reported problems within the client product portfolio (notebooks, desktops, tablets, monitors, smart devices) maintaining high first time fix rates and dispatching parts to on site engineers as needed to perform repairs. Supported by a team of Technical Account Managers you will oversee cases end-to-end with exceptional case management, follow-up and customer communication. 

This role reports to the Technical Support Manager for Premier Support.


Responsibilities:

  • Assist customers and field engineers by diagnosing problems remotely through effective troubleshooting.
  • Identify the cause of hardware / software faults and provide a solution.
  • Resolve issue over phone / email or onsite via parts and engineer dispatch.
  • Work with Technical Account Management team to monitor and track issues to ensure speedy resolution.
  • Advise & educate customers through combination of experience & guideline documentation to ensure a solution to their technical issues.
  • Provide input on recurring customer problems and share that information with other technical team members when relevant.
  • Monitor own workload and drive to closure.


Requirements:

  • Knowledge on Windows Operating Systems and MS Products
  • Ability to prioritize and manage daily workload effectively
  • Effective communication skills at all levels - written and verbal
  • Ability to see multiple perspectives
  • Pro-active attitude and willingness to learn
  • Business fluent Hungarian, English. Other language skill is a plus


Desirable Qualities/ Nice-to-have:

  • Experience within IT Services and Working with Field Service Providers
  • Proven ability to troubleshoot both hardware and software across client products (notebooks, desktops, tablets, monitors, smart devices)


Base gross monthly salary starts from 1.850 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also a variable part (a bonus) in value of 12% of your annual earnings.


What we offer:

Healthcare and well-being

Healthcare in private medical center, fully paid sick leave, paid bonus sick days, fitness programs & sports packages, health days on site, discounts to gyms, yoga on site, extra contribution to meal card

Work - life balance

Extra vacation days, flexible working hours, service awards, home office, work & life coaching on site, massages on site, contribution to wedding and childbirth

Development

Soft skills and hard skills trainings, special development programs for both individual contributors and potential team leaders / people managers, language courses on site, internal rotation program, financial contribution to external language courses

Bonus system

Motivating performance bonus system, financial bonus for referring a friend, notebook for personal use, company mobile based on seniority level

Community life (CSR)

Volunteering & charity events, diversity and LGBT events, initiatives for seniors, children, people with disabilities, animals, “women in leadership”


You will report to SSG (Solutions & Services Group) organization structure.

SSG has been focusing on the expanding IT service market, especially the digital workplace services opportunity, the growing demand for aaS (as a Service) model, and customers’ stronger preference for sustainability services. Meanwhile, SSG has continued to invest in software tools, platforms, and repeatable vertical solutions with our own IP, and focus on vertical solutions in manufacturing, retail, healthcare, education, and Smart City. We are expanding TruScale as a Service to include Digital Workplace Solutions, developing our Hybrid Cloud solutions, and exploring Metaverse solutions.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations: 
* Slovakia
* Slovakia
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