Lenovo

Mandatory Requirements:

Education: Bachelor’s degree or equivalent is preferred.

Experience: 12-15 years working experience; 3 -5 Years customer services

Working Days : 6 days

Job Description:

. Excellent communication and negotiation skills including verbal & written English Language

. Persistent, detail oriented, able to multitask.

. Experience in handling large, enterprise customers.

. Work directly from client’s onsite location(s)

. Hands on Operational Engagement

. Collaboration and Influence a must.

. Strong in people & process management, process-driven and result oriented.

Key Responsibilities:

· Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews

· Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.

· Taking accountability for service delivery performance, meeting customer expectations

· Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization

· Recommending methods of improvement and oversea the execution for implemented

· Providing accurate and regular reports to the management on performance of the service delivery

· Leading personnel management, including staff recruitment, performance assessment, training, and mentoring.

· Building strong relationships with teams and stakeholders to enable effective communications.

· Enabling high-level performance benchmarks for access for IT Infrastructures

· Operational ability in a diverse, large-scale environment

· Expertise in people management and leadership

· Project management skills including execution of tasks, while managing risk and ensuring on time delivery.