Lenovo

The L2 COBOL/ JCL Production Support Specialist is responsible for providing second-level technical support for COBOL and JCL-based production systems. The role involves managing resources, troubleshooting, and resolving production issues, performing regular maintenance tasks, and ensuring the stability and performance of the systems.

Key Responsibilities:

• Incident Management:
  • Monitor production systems for any issues or performance anomalies.
  • Respond to and resolve incidents escalated from L1 support within SLA timeframes.
  • Conduct root cause analysis for recurring issues and implement permanent fixes.
• System Maintenance:
  • Perform regular maintenance activities such as backups, data archiving, and batch job monitoring.
  • Apply patches, updates, and configuration changes to production systems.
  • Ensure systems are compliant with security policies and procedures.
• Batch Job Management:
  • Monitor and manage batch jobs written in JCL.
  • Troubleshoot and resolve job failures and performance issues.
  • Optimize batch job performance and resource utilization.
• Application Support:
  • Support COBOL applications, including debugging and modifying code as necessary.
  • Collaborate with development teams to deploy new applications and updates.
  • Ensure seamless integration of applications with other systems.
• Performance Monitoring:
  • Monitor system and application performance, identifying and addressing bottlenecks.
  • Analyze performance trends and recommend optimizations.
• Collaboration:
  • Work closely with L3 support, development teams, and other IT departments to resolve complex issues.
  • Participate in on-call rotation and provide support during non-business hours as required.
• Documentation:
  • Create and maintain detailed technical documentation, including troubleshooting guides and standard operating procedures.
  • Document changes and update configuration management records.
• Training and Mentoring:
  • Provide guidance and support to L1 support staff.
  • Conduct training sessions for team members and end-users as needed.
  • Peer to peer brownbag session for technical growth

Qualifications:

• Education:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
• Experience:
  • Minimum of 5 years of experience in COBOL/ JCL production support or related roles.
  • Experience with mainframe operating systems (e.g., z/OS) and mainframe tools.
  • People management
• Technical Skills:
  • Deep knowledge in COBOL and JCL.
  • Strong knowledge of mainframe systems and software components.
  • Experience with performance monitoring and tuning tools.
  • Familiarity with database management systems (e.g., DB2, IMS, IDMS).
• Soft Skills:
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Ability to manage multiple tasks and prioritize effectively.

Preferred Qualifications:

• Knowledge in IDMS database is a plus.
• Experience with automation and scripting (e.g., REXX, CLIST).
• Knowledge of disaster recovery and business continuity planning.

Working Conditions:

• 24x7 Support setup.
• Hybrid work setup with occasional requirements for evening and weekend work.
• Participation in on-call support rotation.