Lenovo

Key Objectives of Position:

• Own the end to end One Lenovo ISG services and penetration in Thailand

• Build & run an industry leading services business, primarily focus on renewal and upfront attach services

• Identify opportunities for As a Service Business (Truscale) & Vertical Solutions services biz

• Grow the One Lenovo SSG presence in key customer accounts

• Advise customer on Lenovo’s Services Portfolio including best in class Premier Support and delivery capability spanning across the entire Enterprise products

• Be the focal point for internal and external customers to provide superior customer experience

Day-To-Day Responsibilities:

• Build short term and long term One Lenovo SSG strategy to grow Lenovo’s Services Penetration Rate

• Focus on the existing customer contract database, to drive in time renewal and upsell other value services

• Identify customer needs and pain points and propose the right solution

• Work with HW Sales teams, Solutions Consultant and other teams to propose services upsell

• Collaborate with multiple stake holders in the Sales & SSG organization

• Deliver training to the sales team and make them confident to pitch Solutions and Services to their customers

• Monitor new funnel creation and win rate

• Share competitive and customer insights

• Present Weekly, monthly and quarterly plans on revenue performance.

• Attend Sales meetings and Business Partner /Service Partner meetings, prepare/provide adequate and relevant update on service portfolio

• Be an active participant in improving business process.

Key Competencies Needed:

• Experience of working with a IT, Telecom , SW , Solutions Organizations and have relevant experience in IS services business

• Can work Independently

• Effortlessly work in a matrix org with multiple cross functional teams

• Understanding of present and future technology trends

• Be a go getter, should take initiatives and be able to think out of the box

• In depth understanding & experience of selling the Infrastructure services to various segments and customers

•Be conversant with customer sales & decision making cycle

• Strong analytical & presentation skills

• Well connected with the market – customers, competition & partners

• Strong network and biz understanding – be able to gather information about the market and derive business insight from data

• Have attention to details and thoroughness in completing tasks

• Strong business acumen and be a competent problem solver and innovative thinker

• Ability to model complex financial deal scenarios and work under pressure

• Communication skills – ability to recognise challenges, and communicate quickly and effectively.

• Excellent organisational skills must be a self-starter who has experience in managing multiple initiatives / products simultaneously, passion for start-up like environment.

• Superior knowledge of IT Svcs technology

Key Performance Indicators / Metrics:

• Services booking and PR% in Strategic Accounts

• Demand Generation

• Services Renewal Rate

• Achievement of Revenue and Gross Profit targets for solutions and services business

• Accuracy of internal and external information material.

• Timely responses to enquiries.

Previous Experience:

• Similar experience in an IT service dominated organization,6-8 Years experience.

Qualifications:

• A degree in business management or IT related disciplines with sound technical knowledge

• Energetic/passionate – committed to perform and work in a new environment. Collaborative and strong biz acumen.

• Minimum 8 years working experience from relevant industry and companies