General Information

Req #
WD00074567
Career area:
Sales Support
Country/Region:
Mexico
State:
Nuevo León
City:
Monterrey
Date:
Tuesday, November 5, 2024
Working time:
Full-time
Additional Locations: 
* Mexico - Nuevo León - Monterrey
* Mexico - Nuevo León - Monterrey

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

  • Responsible for managing post-sales requests and activities for large corporate accounts, such as unique customer reporting, returns, concessions, billing adjustments, and other post ship issues (short ship, DOA), in order to drive all requests to a timely resolution.
  • Expertise in multiple roles within the NA Post Sales Operations team (eCommerce, Services, ISSR)
  • Effective communication with internal & external customers for escalated and critical issues
  • Effectively handle complex requests and unusual scenarios for Post Sales Operations requests
  • Effectively manage a backlog of open requests, taking necessary actions through completion
  • Complex Reporting in Excel and SQL using multiple databases (e.g. Flex, LUDP, OVP, etc)
  • Collaborate in the mapping, definition, and testing of processes to be automated by the internal Post Sales Ops development team
  • Ability to coordinate activities with stakeholders inside and outside the team
  • Identify and implement best practices that impact the Inside Sales Support processes.
  • Ability to manage other tasks besides their main role

Additional Locations: 
* Mexico - Nuevo León - Monterrey
* Mexico - Nuevo León - Monterrey
* Mexico
* Mexico - Nuevo León
* Mexico - Nuevo León - Monterrey , * Mexico - Nuevo León - Monterrey
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