General Information

Req #
WD00084781
Career area:
Sales Support
Country/Region:
Slovakia
State:
Bratislavský kraj
City:
Bratislava
Date:
Friday, July 4, 2025
Working time:
Full-time
Additional Locations: 
* Slovakia

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements


Key Responsibilities:

  • Operate the L1 Helpdesk on Dynamics365, LBP, LPH, and CRM sales systems
  • Handle emails, phone calls & live chats and RM HelpDesk tickets on related sales - LPH/LBP/Dynamics365/CRM - systems
  • Guide users in system access & navigation, deal registrations, bids, and partner registration
  • Resolve issues in cases within time-to-close targets
  • Raise IT tickets, if needed, for next-level resolution, and cooperate with IT to get resolution on time
  • Satisfy/Delight customers in their Helpdesk experience
  • Problem-solving
  • Deal with hard partners
  • Share new issues and case resolutions and putting them to knowledgebase
  • Provide feedback for further improvements
  • Propose process changes to improve efficiency
  • Support system enhancements by testing functionalities, developing/delivering training and executing deployment

Position Requirements:
  • Proven track record in a similar role
  • Willingness to work on public holidays as needed to serve sales and partners WW
  • Strong communication skills and ability to work cross-departments
  • Fluent in English, other languages are an advantage
  • Strong knowledge of the sales systems
  • Good knowledge of Excel
  • Knowledge of other systems (Windchill, ECC, etc.) is an advantage.
What Can we offer:
  • A multitude of professional and personal opportunities (career growth,… change wording)
  • Charity, volunteering,…. Activities wording (ESG..)
  • An international organization with a high focus on all types of Diversity in the team
  • 3 sick days per year
  • Additional vacation days
  • 100% sick leave compensation up to 2 months per year
  • A broad selection of soft / hard skills trainings and individual mentoring
  • Employer contribution to the Third Pillar Pension System
  • Life & life events insurance, fully covered by company  

 

Base gross monthly salary from 1800 EUR , depending on experience + variable part 12% of your annual earnings 

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations: 
* Slovakia
* Slovakia


AI PROCESSING NOTICE

We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.
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