Lenovo

As a Lenovo Technical Account Manager (TAM), you will serve as a trusted advisor to customers who have purchased Premier Support. Skilled in Lenovo systems and services, you will drive customer satisfaction by fostering strong relationships, managing escalations, and delivering proactive service solutions. Reporting to the EMEA Premier TAM Manager, you will play a key role in monitoring service performance, analyzing trends, and advocating for customer needs across Lenovo’s Sales and Services teams.

Proficiency in English and Swedish is required; knowledge of other Nordic languages is welcomed.

Key Responsibilities and Qualifications:

Customer Relationship & Escalation Management

• Build strong relationships with key customer contacts to maximize their investment in Lenovo products and services.
• Act as a single point of contact for escalations, ensuring coordinated problem resolution across internal and external teams.
• Deliver detailed post-incident reports and ensure adherence to customer support plans.
• Communicate effectively with stakeholders, including senior executives and CXO-level personnel.

Proactive Support & Service Optimization

• Develop and implement proactive maintenance initiatives using industry best practices and statistical trends.
• Identify and lead continuous improvement activities to optimize internal processes and customer experiences.
• Use advanced analytical skills to recognize trends, improve service performance, and prevent recurring issues.

Data Analysis & Reporting

• Compile, analyze, and interpret data to monitor service levels and operational effectiveness.
• Present service performance metrics and insights in weekly, monthly, or quarterly reviews with stakeholders.

Technical Knowledge & Skills

• Demonstrate superior knowledge of PC technologies, market trends, and competitor strategies.
• Leverage expertise in Microsoft Office tools and PC technologies to support daily operations.
• Provide creative solutions to complex issues while managing multiple priorities in a dynamic environment.

Team Collaboration & Leadership

• Build and lead virtual teams effectively to drive results in a cross-functional organization.
• Advocate for customer needs across internal teams to ensure service excellence.

Experience

• Proven IT/T Services and field service experience.
• Background in project management with a focus on delivering results in a demanding environment.

• A multitude of professional and personal opportunities 
• An open and stimulating environment within one of the most forwarding thinking IT companies 
• Flat structures and fast decision-making processes 
• An international organization with a high focus on all types of Diversity in the team 
• 3 sick days per year 
• Additional vacation days 
• 100% sick leave compensation up to 2 months per year 
• A broad selection of soft / hard skills trainings and individual mentoring 
• Employer contribution to the Third Pillar Pension System 
• Life & life events insurance, fully covered by company