General Information

Req #
WD00083659
Career area:
Information Technology
Country/Region:
Japan
State:
Tokyo
City:
Chiyoda-Ku
Date:
Thursday, June 5, 2025
Working time:
Full-time
Additional Locations: 
* Japan - Tōkyō - Chiyoda-Ku

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Employer: Lenovo Japan, LLC
Work location: Akihabara UDX (Tokyo); (3 onsite and 2 remote days in a week could be applicable)
Smoking: Not allowed in the office, but smoking room is available in 5th floor of Akihabara UDX
Employment condition: Permanent Staff (Probation period: 6 months)
Expected salary: Depending on the current salary and experience, we would make our decision
Overtime allowance: Not applicable
Working hours:  9:00-17:45 (Rest time: 1 hour (12:00-13:00)) 
Holidays: Saturday, Sunday, national holidays, year-end holiday, established anniversary day, special holiday, and compensatory holiday
Social insurance and benefits: Comprised of Pension, Health, Unemployment and Worker's Accident Compensation, Defined-contribution pension,  property accumulation savings, Lenovo employee group life insurance, etc.

Key Responsibilities:
  • Act as the primary representative of business requirements within the IT organization and delivery teams.
  • Collaborate with business users, developers, solution architects, and customers to capture, analyze, and validate business processes, functional needs, and SOPs.
  • Drive end-to-end lifecycle of ServiceNow implementation: from requirement gathering to deployment and post-go-live support.
  • Serve as SME for the functionality/features being delivered and provide L3 support insights to production support teams.
  • Proactively manage project risks, escalate issues, and work with Product Owners to define and execute mitigation plans.
  • Create and deliver documentation including End User Training (EUT), Key User Training (KUT), and support knowledge base articles.
  • Collaborate with regional customer transition teams and pre-sales architects to review deal pipelines and translate them into implementation roadmaps.
  • Partner with Technical Solution Architects to validate deal scope, technical feasibility, and budget alignment.
  • Develop and maintain comprehensive project governance artifacts including milestone plans, RACI, stakeholder comms plans, and risk registers.
  • Ensure strong alignment with ITIL v3/4-based Service Delivery processes and coordinate with Ops teams for smooth cutover and support transition.
Required Skills & Experience:
  • 8+ years of experience in project/program management, business analysis, or solution delivery roles within IT services
  • Experience delivering ServiceNow projects or similar ITSM/ITOM transformation programs.
  • Strong working knowledge of ITIL v3/v4 frameworks – certification preferred.
  • Excellent understanding of project lifecycle, change management, and stakeholder management.
  • Ability to handle techno-functional discussions including system integration and platform design review.
  • Strong analytical and documentation skills; experience preparing BRDs, FRDs, user stories, and training materials.
  • Experience working with cross-regional teams and Japanese clients is a strong advantage.
  • Familiarity & Certification with ServiceNow modules like ITSM, CSM, or ITOM is a plus.
  • Fluent in English and Japanese communication

Additional Locations: 
* Japan - Tōkyō - Chiyoda-Ku
* Japan
* Japan - Tōkyō
* Japan - Tōkyō - Chiyoda-Ku
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