General Information

Req #
WD00083220
Career area:
Information Technology
Country/Region:
Indonesia
City:
Jakarta Pusat
Date:
Tuesday, May 27, 2025
Working time:
Full-time
Additional Locations: 
* Indonesia

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Summary: This role is primarily a Technical Support role based in local country. In this role you be delivering best in class support to Lenovo’s customers. Over email, meeting and frontline report you will be accurately diagnosing reported problems within the client product portfolio (notebooks, desktops & tablets), dispatching parts and or an engineer to site as needed. This activity will also include, working on customer escalations with support from a Product Engineer as needed. In this role you will receive continuous technical development and training as part of a regional technical support team

Qualification and Experience

  • Bachelor’s degree in IT or Hardware or related discipline.
  • Good to great knowledge on hardware and Windows/Android operating systems
  • Excellent troubleshooting skills on laptop/desktop.
  • Good command in English and Bhasa Indonesian language
  • Able to train and cascade information to the service partner team
  • Proven ability to learn new and complex technology
  • Able to prioritizes in a fast paced, dynamic work environment
  • Able to problem solve and think laterally
  • Solid IT Support experience for end-user (Onsite/Remote support)
  • Hand on experience on PC hardware or software installation / removal
  • Systematic and logical thinking
  • Self-motivated to work and learn

 

Key Responsibilities

  • Provide technical case escalation to Product Quality Team
  • Spare parts review and defective analysis enquiry support from regional operation/parts team
  • Critical case (critsit) escalation and management
  • Service Parts quality issue escalation to Parts Quality team
  •  Attend Master Trainer training
  • Handle daily escalation / Inquiry from internal and external team, visit customer when needed
  • Biweekly Interlock meeting with Product Team and Service Delivery Team
  • Serve as Field service training focal, send out training alert for NPI training and field CE training, CE training account maintenance
  • Support Lenovo service partner on technical case enquiry for local country
  • Troubleshooting guide review/update and distribution to service partner
  • Technical tips distribution
  • Trave - 5-10% travel to customer site

Additional Locations: 
* Indonesia
* Indonesia
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