General Information

Req #
WD00085025
Career area:
Customer Experience
Country/Region:
Peru
State:
Lima
City:
LIMA
Date:
Tuesday, July 22, 2025
Working time:
Full-time
Additional Locations: 
* Peru - Lima - Lima
* Peru - Lima - LIMA

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Key Responsibilities:

  • Develop and implement repair procedures that effectively resolve customer issues and ensure timely closure of support cases.
  • Manage in-country repair vendors (MASCs), overseeing daily operational repair processes, tracking key performance indicators (KPIs), and ensuring cost efficiency and compliance.
  • Monitor and optimize performance in terms of customer satisfaction, process efficiency, and cost effectiveness, identifying and driving continuous improvement initiatives.
  • Collaborate closely with the Go-to-Market team to align operational strategies with business goals and market expectations.
  • Lead and resolve escalations, working across internal departments and external partners to deliver high-quality, timely responses and maintain service excellence.
Requirements: 
  • Degree or advanced student in Electronics Engineering, Industrial Engineering, Systems Engineering, or Business Administration.
  • Experience in IT, Customer Experience (CX), or after-sales service is a plus, especially in retail or technology companies.
  • 3 to 4 years of experience working with repair centers, checking performance, and improving processes.
  • Advanced Excel skills. Power BI knowledge is a plus.
  • Intermediate English level
  • Good communication skills

Additional Locations: 
* Peru - Lima - Lima
* Peru - Lima - LIMA
* Peru
* Peru - Lima
* Peru - Lima - Lima , * Peru - Lima - LIMA
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