General Information

Req #
Career area:
Sales Support
Wednesday, May 22, 2024
Working time:
Additional Locations
* Japan - Tōkyō - Chiyoda-Ku

Why Work at Lenovo

 We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services. 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit, and read about the latest news via our StoryHub

Description and Requirements

- Team with GAMs, RAMs and local sales teams to ensure customer satisfaction
- Team with geography and functional matrix organizations to support global customer operation and execution requirements
- Coordinate preparations and charts for global account governance reviews
- Track and manage all operational and technical issues to closure
- Maintain accurate and complete account records including communication plans, contact lists, revenue projections and capability gaps
- Present account status in internal management system meetings
- Coordinate deliverables to support customer metrics reporting
- Communicate fulfillment performance and escalate as necessary with supply chain contacts

- Must be able to read, write, speak in English/Japanese. (Additional language such as Mandarin is a bonus)
- Good to have project management experience
- Applies project management methods and adheres to Global Accounts Business Management System processes with high level of personal accountability and creativity
- Operational expertise in supply chain, web / eCommerce, post or pre-sales support with a deep understanding of Lenovo's infrastructure and processes
- Customer facing experience with ability to manage complex business relationships across cultural and geographic factors
- Develops positive rapport and strong relationships with customers and Lenovo teams and is viewed as a trusted advisor both internally and externally
- Demonstrates strong written and verbal communication skills across global, cross-functional teams, both internal and external
- Demonstrates strong sense of urgency, adaptability, and a positive attitude
- Demonstrates strong ability to analyze capabilities of matrix team members and is able to identify gaps and create systems and processes to enhance efficiency and effectiveness.

Additional Locations
* Japan - Tōkyō - Chiyoda-Ku
* Japan
* Japan - Tōkyō
* Japan - Tōkyō - Chiyoda-Ku