General Information

Req #
WD00072848
Career area:
Sales Support
Country/Region:
China
State:
Liaoning
City:
大连（Dalian）
Date:
Thursday, November 21, 2024
Working time:
Full-time
Additional Locations: 
* China - Liaoning - 大连（Dalian）

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

'- To manage the KR Contact Centre team in KR and in DL that comprises for  21 headcounts
- Working closely with AP/GTAP CEC lead and  lead KR team to execute the CEC tower strategy
- Leading on KR CC operations transformation initiatives including upsell initiatives, eservices, automation
- Attend to high level customer escalation calls received by team members and provide the necessary directions or approval to resolve the job related issue

Additional Locations: 
* China - Liaoning - 大连（Dalian）
* China
* China - Liaoning
* China - Liaoning - 大连（Dalian）
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